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+91 9482419191 contact@thereefadventures.com
Courses

Shipping and Refund and Cancellation Policy

Last Updated: 20-08-2023

1. Booking and Reservation

1.1 Dive Trips and Courses

To secure your spot on a dive trip or course, a non-refundable deposit is required at the time of booking. The remaining balance is due 1 days before the scheduled start date of the dive trip or course.

2. Cancellation Policy

2.1 Customer Cancellations

  • 2.1.1 Dive Trips:

    • Cancellations made 5 days or more before the scheduled start date are eligible for a full refund of the remaining balance, excluding the non-refundable deposit.
    • Cancellations made within 1 days of the scheduled start date are non-refundable.

  • 2.1.2 Courses:

    • Cancellations made 5 days or more before the scheduled start date are eligible for a full refund of the remaining balance, excluding the non-refundable deposit.
    • Cancellations made within 1 days of the scheduled start date are non-refundable.

2.2 Dive Center Cancellations

In the rare event that we need to cancel a dive trip or course due to unforeseen circumstances (e.g., weather conditions, insufficient bookings), you will be notified as soon as possible. In such cases:

  • You may reschedule for another available date.
  • If rescheduling is not possible, a full refund, including the deposit, will be issued.

3. Refund Process

3.1 Eligibility

To be eligible for a refund, the cancellation must comply with the terms outlined in section 2 of this policy.

3.2 Refund Timeline

Refunds will be processed within 2 days of the cancellation request. The refund will be issued to the original payment method.

4. Rescheduling

4.1 Customer Rescheduling

Customers may request to reschedule a dive trip or course within 2 days of the scheduled start date, subject to availability.

4.2 Dive Center Rescheduling

In the event that the dive center needs to reschedule a dive trip or course, you will be notified as soon as possible. You may choose to:

  • Reschedule for another available date.
  • Receive a full refund, including the deposit.

5. Contact Information

For any questions or concerns regarding our Shipping, Refunds, and Cancellation Policy, please contact us at 9482419191.